Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, support more than 190,000 Medical Practice Providers in over 70 medical specialties and administer more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“Gateway Surgery Center indeed runs like a well-oiled machine. This is my first surgery (not counting wisdom teeth extractions). And I must say the whole experience was an adventure. Gateway Surgery Center’s surgeons and staff made me whole again, from what was a career-threatening injury. I am eternally grateful.”
“Loved the nursing staff at the facility. Dr Burghoff did a great job and was very thorough throughout the entire process!”
“Wow! Overall I had a fantastic experience at Gateway! The nurses were especially knowledgeable, experienced and caring!”
“Everything & everyone was done so quickly w/no waiting! Never experienced this before when having a procedure done! “
“Everyone made me feel very special at all times.”
“Everyone was so sweet and knowledgeable about what was happening with the surgery. I was treated with respect.”
“Everyone was exceptional and made me feel very comfortable.”
“All the interactions I had with staff, nurses, and doctors was perfect. I was completely at ease!!”
“Everyone that I had contact with was good-natured and made me feel comfortable being there.”
“Dr Ott and his staff are the best! Caring and professional.”
“The nurses were wonderful, and Dr Domer is the best orthopedic surgeon there is!”
“Everyone was friendly and helpful. After waking from anesthesia the nurses encouraged me to relax and stay until I felt I was ready.”
“I always receive excellent care from the Dr and nurses associated with the facility”
“I work in healthcare and am sensitive to latex, although I have never been diagnosed with a latex allergy. The staff did well in making sure that I had a room and supplies that were latex free. I really appreciated that they went the extra mile to ensure my health and safety”
“Staff was very professional & friendly.”
“Great place – Dr. Ott & staff were excellent. “
“My surgery experience at the Gateway Surgery Center was excellent. No complaints whatsoever.”
“Excellent care, fantastic Surgeon Dr. Burgess. Has now done both of my hands. Everyone was very professional,courteous, and concerned.”
“I am deaf in my left ear and can not wear my Ponto implant when lying down. The nurse was unaware of this but once informed was especially good about talking to my right ear and/or letting me see her lips so I could participate in the pre-op routine.”
“the entire experience was great. I was treated very well. it was very efficient. My nurses and doctors were all talented and professional.”